In part two of their discussion, John Willis engages in a deep dive with Bill Bellows on the multifaceted world of safety, quality, and systems thinking. Inspired by the pioneering work of Sydney Decker, Dr. Woods, and Erik Hollnagel, they explore the nuanced perspectives on safety and quality that transcend conventional understanding.
John and Bill navigate the intricate connections between thoroughness, efficiency, and effectiveness, drawing parallels to the foundational principles of Deming and Ackoff. They dissect the Efficiency-Thoroughness Trade-Off (ETTO) principle introduced by Hollnagel, pondering its implications in the context of operational safety and quality management.
The conversation further delves into Russ Ackoff’s insights on systems thinking, the DIKW (Data, Information, Knowledge, Wisdom) model, and the profound impact of understanding complex systems on improving organizational outcomes. Bill shares anecdotes from his experiences, illustrating the practical application of these concepts in real-world settings, including his work at Rocketdyne and with the Deming community.
Bill's LinkedIn can be found here:
https://www.linkedin.com/in/bill-bellows-218435/
Show Notes:
1) Ackoff videos on Deming Cooperative, https://demingcooperative.org/ackoffvideos/
2) Ackoff on DIKUW - article, https://faculty.ung.edu/kmelton/Documents/DataWisdom.pdf
3) Ackoff on DIKUW - video, https://www.youtube.com/watch?v=MzS5V5-0VsA&t=21s
3) Deming and Ackoff - excerpts of Volume 21 of the Deming Library, ("A Theory of a System for Educators and Managers”),https://www.youtube.com/watch?v=2MJ3lGJ4OFo
4) Deming and Ackoff - transcript of full recorded of Volume 21 of the Deming Library ,https://ackoffcenter.blogs.com/ackoff_center_weblog/2011/04/a-converstaion-between-russell-ackoff-and-edward-deming.html
5) Ackoff - Memories, https://www.amazon.com/Memories-Hardcover-Collectors-Russell-Ackoff/dp/0956537995
6) Ackoff - Differences That Make a Difference, https://www.amazon.com/Differences-that-Make-Difference-Distinctions/dp/1908009012/